Convergys Corporation opens its operation center and first contact center in Bogota
Invest in Bogota
mm/dd/aaaa: 10/20/2011
- This multinational enterprise is a global leader in Business Process Outsourcing (BPO) operations.
- On Thursday the 20th of October Convergys’ operation center located next to the 93th street park will be opened to start exporting bilingual services from Bogota.
- This investment reinforces Bogota’s attributes as an ideal BPO operation center.
- Invest in Bogota has been a strategic allied for Convergys since the beginning of the process, supporting all investment phases and facilitating this operation that has over 1000 people exporting services in English.
- With ‘Compete with the World’ Convergys looks for potential employees with a B2 and B1 English level.
Bogotá DC, 19th of October, 2011 (IB).- On Thursday the 20th of October, the multinational enterprise Convergys Corporation will be opening publicly its operation center and its first contact center in Bogota next to the 93th Street Park, one of the most exclusive places in the city.
Convergys Corporation is a world leader in client relations administration and is in the top 5 in the Top 100 of 2011’s Global Outsourcing. The company has more than 70,000 employees in 67 contac center locations and other facilities in the United States, Canada, Latin America, Europe, Middle East and Asia. Convergys offers Business Process Outsourcing (BPO) to its clients in three business areas: client management, information management and human resources management. Convergys has offered its services for more than half of the companies that appear in the “Fortune 50” for more than 10 years and has 30 years of experience. Its stocks are traded in the New York Stock Market under the symbol CVG.
Convergys started Business Process Outsourcing (BPO) operations in Bogota in February of 2011. Materializing this investment is very important for the region because the company is a BPO world leader which operations are completely bilingual and exportable. The reasons of why Convergys chose Bogota to set their operations are related to the city’s capability to respond rapidly to the needs of human resources with high aggregate value, its competitive costs, connectivity and the city’s support for the development of this industry.
Today Convergys exports its services because its main client is a global-known communications enterprise. This operation started with 400 people working in February of 2011 and it has more than 850 people right now operating and the goal is to have 1000 by the end of the year. In the midterm the expansion plan of Convergys consists in having an operation of 5000 people. However, the main obstacle in the country in order to achieve this goal is the limited bilingual workforce with levels of B2 and C1 (written and spoken), for which is important to keep promoting the development of bilingual skills for the job.
Invest in Bogota has been a strategic allied for Convergys since the beginning of the process (feasibility studies in 2009), supporting all investment phases: exploration, installation, operation and re-investment. During the operation phase, Invest in Bogota has supported the company in the consecution of bilingual human resource using the data bases of the English program Talk to the World and coordinating events and meetings with universities.
Convergys is working hand by hand with SENA and Invest in Bogota in the design of Compete with the World, an English program focused on conversational skills orientated to the work of BPO. The program seeks that potential employees reach a B2/C1 English level guarantying fluidity required by Convergys for their operations. The program is a 6 month intensive program with 4 hours of classes daily six days per week. Convergys will guaranty hiring the people who approve all tests after taking the course and it will be released on December 2011.
Some BPO numbers in Bogota and Colombia
- Voice BPO reported sales of US $672 million in 2010 in Colombia according to the Colombian Association of Contact Center & BPO.
- 80% of the most important contact centers of the country are located in Bogota.
- Non-voice BPO grew 27% from 2004 to 2009 and in 2009 generated incomes of US $2,162 million in Bogota.
- For the last 4 years 86,000 people graduated in BPO related careers in Bogota.
- The BPO industry generates 55,000 employments in Bogota and 73,000 in Colombia.
- The main areas for the BPO sector are: Finances, Health and Social Security, Telecommunications and Govern and Commerce.
Source: Invest in Bogota (mm/dd/aaaa: 10/20/2011)
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