BPO/ Shared Services
Due to its many advantages, Bogota is rapidly positioning itself as a preferred location in South America for Offshore / Nearshore services.
What Are Investors Saying?
"The main reason for investing in Bogota (...) was that we needed to serve a large number of companies with a lower volume of transactions. This led us to standardize and centralize processes in a single center covering a large number of companies. Bogota met our requirement of highly skilled human resources and well-suited infrastructure to handle remote sales operations”.
“(...) We found a variety of highly sophisticated human resources in particular for our sales center that requires high-level professionals with postgraduate or undergraduate studies as a minimum. We found that they have a service-oriented attitude and a very neutral accent which is very important to our business considering that we are serving clients throughout Spanish-speaking Latin America from here”.
Diego Dzodan, Country Manager Colombia, SAP.
“(...) This is a project which we are very proud of. Consolidating a shared services center in Colombia to support other countries in the world where Citi operates, is not only in line with our business growth strategy, but also with our commitment to the country”.
Francisco Aristeguieta, CEO, Citibank Colombia S.A.
Why Locate in Bogota?
- Experience: For more than 16 years, multinational and national companies located in Bogota provide a variety of back office services which include IT , finance and accounting, human resource management, engineering and architecture design
- Human resources: There is a wide availability of high-quality staff with advanced levels of training and experience in various fields related to offshore services
- Cost structure: The BPO industry in Bogota maintains an excellent cost-benefit ratio for wages, telecommunications and infrastructure in general
- Value chain: In Bogota, all the necessary professional services for the BPO industry are present, including a complete and robust IT value chain
- Geographical location: In the same time zone as the eastern United States and offering multiple flight connections daily to and from major cities in the hemisphere, Bogota is a great nearshore location in the Americas
Bogota’s Non-Voice BPO Sector
- For more than ten years, companies in Bogota have developed extensive expertise in tax, finance and accounting (F&A), document management, recruiting and other non-voice BPO segments
- In 2009, Bogota’s BPO industry (data processing, data management, finance & accounting, tax, human resources and research and development) had more than US $2,162 million in sales
- The services sector represents more than 60% of Bogota’s GDP, resulting in a large pool of talent with relevant domain expertise
- In Bogota, agents have access to specific training programs, designed to meet the needs of companies in the outsourcing industry
- Bogota offers “Talk to the World”, an intensive English language training program (600 hours/ 14 months duration) designed specifically for students and employees in the offshore services sector
Revenues for Selected BPO Segments in Bogota (2004-2009*)
*Figures for the following selected BPO segments: data processing, data management, finance &accounting, tax, human resources and research and development
** Estimated growth for 2008
Source: Invest in Bogota
People with Experience in Finance and Corporate Services (2006-2009)
Estimated growth for 2009
Source: National Statistics Bureau (DANE)
Major Players Located in Bogota
Multinational Companies
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Local Companies
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Invest in Bogota has extensive knowledge of this sector. The following documents provide additional information.
If you require greater detail, please contact any of the agency Investment Officials in charge.
Events:
Invest in Bogota continues positioning Bogota as an ideal location for BPO and Contact Center operations. This is the reason why we participated in the 1st Global Contact Forum that took place in Mexico City from March 8- 10, and in the VII Congreso Andino de Contact Centers & CRM that was held in Bogota, from May 19th to 21st, 2010.
In addition to this, the Agency will participate in the 4th Shared Services Latin America conference that will be held Miami, Florida, from August 17th to 19 th, 2010.
Related Links:
http://www.sharedserviceslatam.com/
http://www.iaop.org/
http://www.andi.com.co/pages/comun/infogeneral.aspx?Id=68&Tipo=2
http://www.imt.com.mx/congresomexico2010/phpen/index.php
http://www.acdecc.org/
http://www.iqpc.com/br/sharedservicesal
Relevant Information:
Invest in Bogota describes why Bogota makes sense for offshoring operations. US offshore industry leader Keith Fiveson interviews Invest in Bogota’s Senior Investment Officer Monica Ramirez during the American Teleservices Association (ATA) Convention & Expo held in New Orleans in October. Learn about some of Bogota’s advantages for services offshoring.
http://www.youtube.com/watch?v=oeUgShqnXfc
Offshoring & Nearshoring: Latin America not only offers lower costs, but also the right mix. Bogota highlighted! Listen to Kirk Laughlin, Founder/editorial Director Nearshore Americas, and a panel of experts discuss on Canadian T.V. what the trends are when it comes to Offshore/Nearshore. Bogota is highlighted… Learn why!
http://watch.bnn.ca/#clip233690
Updated (mm/dd/yyyy): 08.10.2010
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