Invest in Bogota

Is Bogota at a Global Sourcing Inflection Point?
Global Location Insights
Everest Research Insitute
April 2010

Over the last 24 months Latin America experienced strong interest with a number of global companies setting up service delivery center in the region. A number of Latin American cities are viable options for companies looking to set up regional shared-services centers or global delivery centers. Bogota, in particular, experienced significant interest in recent times. With a large pool of university graduates supplemented by a significant number of high school, graduates, and one of the lowest-cost operating environments, Bogota provides an attractive option for companies looking to set up centers in Latin America.

While historically companies associated a perception of high risk with Bogota, the situation steadily improved over the years. In the first quarter of 2010, two major companies –Convergys and Teleperformance- expanded operations into Bogota. This development is likely to provide a boost to Bogota’s and Colombia’s position in the global sourcing space.

In this research brief, we review the capabilities that Bogota offers and explore how it may evolve as an offshore destination, especially in view of recent developments.

A strong outsourcing market already exists in Bogota

Bogota is no stranger to outsourcing. Colombian companies outsourced costumer service, transaction processing, and IT support for more than a decade and Bogota is home to numerous contact centers and IT support centers.

In our 2009 whitepaper Bogota’s Potential as a Delivery Location for Offshoring and Outsourcing Services, we estimated that the outsourcing industry in Bogota employed more than 50,000 people. Further, our estimates indicated that approximately 15 percent of this employment was geared towards offshoring (see Exhibit 1). This includes captives such as Amadeus, HP, and SAP as well as third-party service providers such as Unisys and ACS.

Read more of the Everest Research Institute Report on the offshore services industry in Bogota, Colombia (94 Kb).pdf

Source: Everest Research Institute (April 2010)

Learn more about the contact center industry in Bogota, Colombia

Learn more about the BPO industry in Bogota, Colombia

Learn more about the IT industry in Bogota, Colombia

Visit the Everest Research Institute's web page

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» Home » Invest in Bogota - Is Bogota at a Global Sourcing Inflection Point? Is Bogota at a Global Sourcing Inflection Point? Global Location Insights Everest Research Insitute April 2010 Over the last 24 months Latin America experienced strong interest with a number of global companies setting up service delivery center in the region. A number of Latin American cities are viable options for companies looking to set up regional shared-services centers or global delivery centers. Bogota, in particular, experienced significant interest in recent times. With a large pool of university graduates supplemented by a significant number of high school, graduates, and one of the lowest-cost operating environments, Bogota provides an attractive option for companies looking to set up centers in Latin America. While historically companies associated a perception of high risk with Bogota, the situation steadily improved over the years. In the first quarter of 2010, two major companies –Convergys and Teleperformance- expanded operations into Bogota. This development is likely to provide a boost to Bogota’s and Colombia’s position in the global sourcing space. In this research brief, we review the capabilities that Bogota offers and explore how it may evolve as an offshore destination, especially in view of recent developments. A strong outsourcing market already exists in Bogota Bogota is no stranger to outsourcing. Colombian companies outsourced costumer service, transaction processing, and IT support for more than a decade and Bogota is home to numerous contact centers and IT support centers. In our 2009 whitepaper Bogota’s Potential as a Delivery Location for Offshoring and Outsourcing Services, we estimated that the outsourcing industry in Bogota employed more than 50,000 people. Further, our estimates indicated that approximately 15 percent of this employment was geared towards offshoring (see Exhibit 1). This includes captives such as Amadeus, HP, and SAP as well as third-party service providers such as Unisys and ACS. Read more of the Everest Research Institute Report on the offshore services industry in Bogota, Colombia (94 Kb).pdf Source: Everest Research Institute (April 2010) Learn more about the contact center industry in Bogota, Colombia Learn more about the BPO industry in Bogota, Colombia Learn more about the IT industry in Bogota, Colombia Visit the Everest Research Institute's web page
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